(Ms.) KY GIA PHUONG

Phone: 01212 688668 – Email: kygiaphuong179@gmail.com – Skype: kygiaphuong

DOWNLOAD MY CV HERE


EDUCATION

Bachelor of Business  (Marketing) – RMIT University, Vietnam 

February 2012 –  November 2014


SKILLS

  • English: Advanced – IELTS band score 7
  • Japanese: Basic – JLPT N5 Certificate
  • Microsoft Office: Advanced
  • Photoshop and Illustrator: Basic

WORK EXPERIENCE

Training Communication Senior Officer – Prudential Vietnam Assurance

December 2016 – Present

Content Planning & Development

  • Develop content plan, write and manage content for Facebook, intranet website, weekly email and e-magazine
  • Write, edit and translate materials for training team and POSMs for agencies (Standee, Leaflet, Backdrop, Posters, Video Clips, etc.)
  • Liaise with designers to design the materials conveying the key concept

Internal Communication

  • Conduct interviews with agents, managers and directors from agencies to get testimonials about training courses
  • Communicate about training projects within company and with agencies by utilizing offline and online channels
  • Liaise with other departments to ensure information flow and materials delivery

Project Management

  • Work with team members to plan and execute internal events for agency training department
  • Handle project management tasks including project monitoring, following up and reporting
  • Prepare documents and coordinate with other departments for payment and good delivery

Marketing Executive – Wall Street English Vietnam

April 2015 – December 2016

Sales Copywriting & Editing

  • Develop the key message for internal sales promotion, loyalty program and other internal projects and adapt it into different communication channels
  • Write content in English and Vietnamese for in-center POSMs of internal events and programs
  • Liaise with designers to design materials conveying the concept and work with suppliers to ensure product quality

Internal Communication

  • Liaise with Digital team to promote internal programs via email, website and Facebook to students and prospects
  • Coordinate with Service Managers and Academic Project Coordinators to update monthly event schedule and details for writing and producing POSMs (leaflets, posters, brochures, calendars, backdrops, standees, etc.)
  • Communicate about internal programs and action plan by email and presentations to all related departments

Project Management

  • Develop Customer loyalty program and managed internal projects’ communication plan (internal sales programs, product launch, internal campaigns) to improve sales and service quality
  • Organize seminars and events in special occasions, work with guest speakers about the content and schedule arrangements; coordinate with center for setting up and recruiting audience
  • Research about students’ insight by analyzing data in CRM system, gathering feedback for monitoring and reporting
  • Prepare documents and coordinate with other departments for payment and good delivery

Personal Tutor – Wall Street English Vietnam  

October 2014 – April 2015

Responsible for teaching adults who are University students, Office workers, Entrepreneurs, Housewives and Elderly people

English Teaching & Classroom Management

  • Conduct orientation classes,  program introduction, academic workshops and review classes for students
  • Supervise and tutored students individually in the multimedia center in terms of teaching and academic advises
  • Manage teaching properties for all classrooms and multimedia labs

Customer Service

  • Implement Customer Follow-up Process in every steps of students’ course by consulting, advising, complaint – handling and motivating students to help them reach their academic goals
  • Master in utilizing CRM and class booking system to follow-up students’ progress and programs

Teaching Assistant – ILA Vietnam

April 2014–  June 2014

Responsible for teaching kids and young students from 4 to 12 years old

English Teaching & Classroom Management

  • Prepare lessons with native teachers, organize activities and take care of students individually
  • Assign and follow-up homework, conduct review classes and tutoring sessions to ensure students’ progress
  • Supervise and facilitate students joining activities in special events (ILA Fun day & Summer Enrichment Activities)

Customer Service

  • Write reminders and update course progress information for students and parents, checked attendance daily, prepare and distribute course books, materials and merchandise
  • Report students’ progress for their parents, handle requests and complaints, and inform about upcoming events